Help center
How to actually use PingMyBrand.
Short, honest guides to the real product — adding a brand, reading your score, using the fix tracker, and managing billing. Every article here matches what's actually live, not a roadmap.
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How to add and track a brand
Point PingMyBrand at a domain and it re-scans it automatically — here's the cadence and brand-cap rules by plan.
Read the guideHow to run an on-demand re-scan
The automatic weekly re-scan isn't the only way to get a fresh number — here's how the Re-scan now button and its monthly allowance work.
Read the guideHow support works, and what happens if you don't hear back
The Contact Support page is the one channel that's always durable — here's the real response-time target, and the real mechanism if a ticket goes quiet.
Read the guide
Reading your report
How to read your AI visibility score
The 0–100 number on your report isn't a black box — every weight and threshold behind it is public.
Read the guideHow to use the losing-questions panel
Your report doesn't just show a score drop — it names the exact buyer question you're missing and who's winning it instead.
Read the guideHow to track a named competitor
Your own score is half the picture — knowing exactly how a named rival compares, question by question, is the other half.
Read the guide
Fixing gaps
How to use the fix tracker
Ranked recommendations tied to your actual scan data, with a real before/after score attached once you mark one done.
Read the guideHow to generate a fix artifact (llms.txt, schema, comparison draft)
Some recommendations come with a ready-to-use file attached — here's what's generated and what you still have to publish yourself.
Read the guideHow weekly alerts and the notification bell work
Get emailed when your score moves ≥5 points, and see every score change or competitor overtake in one inbox.
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Billing & team
How to manage billing, upgrades and cancellation
Everything billing-related runs through Stripe's own portal, one click from your Account page — your plan updates live, no waiting.
Read the guideHow to invite a teammate (read-only seats)
Add a colleague as a read-only viewer so they can see the same dashboard without being able to change tracked brands or billing.
Read the guideHow to export or delete your account data
Download every brand, scan, and event tied to your account as a real JSON file, or permanently delete your account — both are instant and self-serve, no email required.
Read the guide
Not a customer yet? See your score first.
25 real buyer questions, put to ChatGPT, Claude, Gemini & Perplexity. Free, no signup, about a minute.