Centre d'aide
Comment vraiment utiliser PingMyBrand.
Des guides courts et honnêtes sur le vrai produit — ajouter une marque, lire votre score, utiliser le suivi de correctifs, et gérer la facturation. Chaque article ici correspond à ce qui est réellement en ligne, jamais à une feuille de route.
Les articles ci-dessous ne sont, pour l'instant, disponibles qu'en anglais — chaque carte l'indique clairement avant d'ouvrir l'article. Voir la page en anglais →
Démarrer
How to add and track a brand
Point PingMyBrand at a domain and it re-scans it automatically — here's the cadence and brand-cap rules by plan.
Lire le guide (en anglais)How to run an on-demand re-scan
The automatic weekly re-scan isn't the only way to get a fresh number — here's how the Re-scan now button and its monthly allowance work.
Lire le guide (en anglais)How support works, and what happens if you don't hear back
The Contact Support page is the one channel that's always durable — here's the real response-time target, and the real mechanism if a ticket goes quiet.
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Lire votre rapport
How to read your AI visibility score
The 0–100 number on your report isn't a black box — every weight and threshold behind it is public.
Lire le guide (en anglais)How to use the losing-questions panel
Your report doesn't just show a score drop — it names the exact buyer question you're missing and who's winning it instead.
Lire le guide (en anglais)How to track a named competitor
Your own score is half the picture — knowing exactly how a named rival compares, question by question, is the other half.
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Corriger les écarts
How to use the fix tracker
Ranked recommendations tied to your actual scan data, with a real before/after score attached once you mark one done.
Lire le guide (en anglais)How to generate a fix artifact (llms.txt, schema, comparison draft)
Some recommendations come with a ready-to-use file attached — here's what's generated and what you still have to publish yourself.
Lire le guide (en anglais)How weekly alerts and the notification bell work
Get emailed when your score moves ≥5 points, and see every score change, new losing question, or competitor overtake in one inbox.
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Facturation et équipe
How to manage billing, upgrades and cancellation
Everything billing-related runs through Stripe's own portal, one click from your Account page — your plan updates live, no waiting.
Lire le guide (en anglais)How to invite a teammate (read-only seats)
Add a colleague as a read-only viewer so they can see the same dashboard without being able to change tracked brands or billing.
Lire le guide (en anglais)How to export or delete your account data
Download every brand, scan, and event tied to your account as a real JSON file, or permanently delete your account — both are instant and self-serve, no email required.
Lire le guide (en anglais)
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